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#dontcancelpostpone

Tailoring your holiday deals: flexibility is the word

The coronavirus outbreak is inevitably affecting tourism in South Tyrol and in the rest of Europe. Considering the enormous financial fallout of the pandemic, it is now crucial to look ahead and to focus on flexibility as a means to secure new bookings. We are constantly developing new solutions and strategies to make sure your rooms are all booked for the next season.

Flexible Stornobedingungen

Mit der Aussicht auf eine kostenlose Stornierung bis kurz vor Anreise nehmen Sie Unsicherheiten und senken die Hemmschwelle Ihrer Gäste, die Buchung zu fixieren. Unser Korrespondenzmanager gibt Ihnen die Möglichkeit, die Stornobedingungen flexibel für einen gewünschten Anreisezeitpunkt anzupassen.

What do guests actually need?

In uncertain times, people look for certainty, a sense of security. The following tips will help you to secure more bookings.

  • Offer the option to rearrange their booking for free
  • Avoid focusing on high season only: actively advertise for the low season as well
  • Stay activelyin touch with your guests
  • Actively advertise your updated cancellation policy on your website, newsletters, social media channels, print material and phone conversations
  • In the event of new bookings, explicitly remind your guests to take out cancellation insurance
  • Respond to cancellations due to travel ban
  • Engage domestic guests with target-specific offers

People with ideas

We put together all our ideas, tools and professional expertise to help you through these uncertain times. Please do not hesitate to ask us for advice – our team of consultants is always at your side!

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