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The virtual host for your guests

The AI-powered, smart chatbot for your hospitality business provides prompt responses to digital enquiries around the clock. Interaction takes place directly via the widget. Your reception team is relieved of some of the workload, and the tool communicates with users in their native language.

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The virtual host for your guests
The virtual host for your guests
Chat App: the smart chatbot for your hotel
24/7 availability

Your guests will receive an immediate response even outside reception hours.

Chat App: the smart chatbot for your hotel
Convenient overview

Chat App uses all communication channels in one central location. Integration with Brandnamic's Korrespondenzmanager is possible, and e-mail inboxes can also be integrated.

Chat App: the smart chatbot for your hotel
Work simplification

Our chatbot answers around 80% of all standard enquiries – giving you more time for your guests. Artificial intelligence makes it easy to “feed” and train the chat software and it helps respond to reviews.

The benefits for you and your guests

What Chat App can do
  • All communication from our Hospitality Apps takes place in one place, 24 hours a day, and in your corporate language.
  • Filtering of enquiries by the AI bot to relieve the reception desk.
  • Integration of Korrespondenzmanager mailings and sending of offers via WhatsApp.
  • AI-supported communication with corresponding training options and wording assistance.
  • Interaction via the widget: your guests ask their questions directly on the website or other platforms without having to leave them – no e-mails, no phone calls, just quick reactions with a click.
  • WhatsApp bulk messaging for pre-made lists possible. With an open rate of 98%, you always stay in touch with your guests. Your messages and newsletters arrive exactly when they are needed
  • With the automatic translation function, your international guests can communicate in their native language – a real plus if you want to tap into new markets.
Your benefits
  • Everything available at a glance
  • Shorter response times
  • Less work for reception
  • You can reach your customers through direct channels
  • Flexibility for further development and training in the use of the tool
Interfaces
Interfaces
Touchpoints

Seamlessly connected across all channels

Hospitality Apps integrate seamlessly into your software stack and connect seamlessly everywhere. Smart interfaces ensure that your systems work together perfectly. From booking to payment – smart and efficient. The tailor-made, uncomplicated connection to your existing systems, applications, and programmes ensures smooth administrative processes, transparency, time savings, and a relaxed atmosphere in your hotel.

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The all-in-one solution that takes your success to the next level

Software applications with highly automated functions and customisable correspondence: Brandnamic Hospitality Apps offer the unique guarantee of being present at every digital touchpoint of the guest journey, from initial contact to repeat bookings. Step by step. With well-designed applications for every single moment of the journey. Each application fulfils a clearly defined task. At the right time, at the right touchpoint. Whether pre-stay, on-stay or post-stay – Chat App is your faithful companion for all possible questions: before a booking is made, after the booking (information about the hotel), proactive information from you to the customer, questions during the stay and feedback afterwards.

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50+
Satisfied customers

They all benefit from increased efficiency, lower costs, and targeted marketing through segmentation and protection of guest data. This way, guest loyalty goes hand in hand with increased revenue.

9 out of 10

Guests appreciate being contacted by the hotel via WhatsApp.

The 98% open rate will delight you and your guests. This means you can always stay in touch with your guests. What's more, your messages and newsletters will arrive exactly when they are needed!

The smart chatbot for your digital inquiries – 24/7

More than ever, your guests expect prompt responses to their digital enquiries – even in the middle of the night. But how can you be there for your guests around the clock? This is only possible with very high personnel costs – or with Brandnamic's AI-powered Chat App.

Chart showing 53 percent of questions answered automatically with rising green line

FAQ

You can find the most frequently asked questions and their answers here. If your issue isn't listed, contact us and we'll be happy to help.

What is a unified inbox?

E-mail, web chat, WhatsApp, SMS and social media – with the unified inbox (also known as the omnichannel inbox), you can keep track of all your guests' communication channels on a single platform. This means you are always available, can respond more quickly and ensure a consistently positive guest experience – regardless of the channel your guests choose.

Do I need an existing number for WhatsApp?

Yes, the number must be accessible for verification via telephone/SMS. It does not have to be a mobile number; it can also be a landline number.

How do I train the AI?

We take care of the initial training for you: we fill out a questionnaire with the most important information and send it to you for approval. You add your individual questions and content, we enter them, and the AI is ready to go. To keep it up to date, you can either continue training it yourself – or we can do it for you.

Why do I need a chatbot on my website?

A chatbot increases your direct bookings, shortens response times, and improves the guest experience. It answers frequently asked questions around the clock, qualifies enquiries, and directs guests to the right place – without any waiting time. This increases your conversion rate and takes the pressure off your team.

Why is Brandnamic's chatbot one of the best?

Brandnamic's Chat App is specially designed for the hospitality industry, with customisable design, AI-powered speech recognition, and multilingual communication. Fully integrated into your website and, if desired, with real live chat – for maximum efficiency and guest satisfaction.

Together, we are unbeatable: Brandnamic Hospitality Apps

Our hospitality applications, or Apps for short, simplify everyday hotel life, directly in the browser or in existing systems. They unfold their full potential in the complete package. Whether mailings or chats, Carlito or Korrespondenzmanager – all guest communication from the Brandnamic Hospitality Apps is displayed directly in the Chat App. This means you have all enquiries, responses and interactions in a single, clearly arranged inbox.

You are also on the safe side when it comes to data protection: consent for the WhatsApp newsletter is conveniently managed via our Data Hub App. In addition, Data Hub App seamlessly stores and transfers all guest-related information to the Chat App. 

Inspire me!

Insights – Interesting insights and lots of news

What we tackle helps you get ahead. In our Insights section, we share experiences, insights, and perspectives from the fields of software, marketing, and consulting. This way, you can always stay up to date with the latest news from the hospitality industry.

Brandnamic Hospitality Apps

More success for your hotel. Systematically. With the right hotel software. Hospitality Apps bundle all the relevant tools for data-driven marketing and sales, seamless communication with your guests, efficient data management, tailor-made upselling opportunities, and optimally networked in-house services. 

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Brandnamic Hospitality Apps
Brandnamic Hospitality Apps
Our portfolio from A to Z
A
Advertising

The world of advertising is colourful, multimedia, and takes place across multiple channels. Whether it’s online or offline, with a carefully devised marketing plan by the experts in our Advertising team, your message will reach your target group without wastage.

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B
Belvita Leading Wellnesshotels Südtirol

The leading wellness hotels in the Belvita Leading Wellnesshotels Südtirol cooperation group are found in the most beautiful locations throughout South Tyrol. Each member hotel is unique, and yet they all have one thing in common: They offer their guests exclusive wellness in South Tyrol. Cooperation management by Brandnamic and Kohl & Partner.

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Bing

Bing (or Microsoft Bing, to be more precise) is an internet search engine.

Brand Building

The goal of all marketing campaigns is to turn a business, product, or service into a brand (branding).

C
Campaign management

Our experts create the perfect mix of marketing instruments as part of a marketing plan. Your business’s presence is created using innovative marketing measures and strategic campaigns – on- and offline. You receive support from plan development to implementation of the measures and regular success monitoring. 360° marketing made by Brandnamic.

Claim

A claim is the advertising slogan of a hotel or business. It is a sentence or phrase that is firmly associated with the brand name and sums up the strategic core concept of a brand. “Campaign claims” can also be created for the duration of a time-limited advertising campaign.

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Communication

Communication is the exchange of information between senders and receivers. Businesses generally communicate externally (with guests and customers, media, suppliers, partners, investors, public institutions) and internally (with employees). Communication has a significant impact on the reputation and brand image of a business.

Communication concept

A communication concept lays the groundwork for a consistent, convincing corporate identity in a business’s texts and images, as well as being a guideline for all communication methods – online and offline. Our team works with you to find ideas, develops creative concepts, and plans individual measures. The intelligent timing of publication in target-group-specific media as well as professional design and emotional texts are what make your communication a success.

Content creation

Content creation consists of three steps: finding a topic – deciding how and in what format the topic will be presented for the target audience (text, picture, video, or a combination of the three options) – publishing the content on a selected channel. The goal: to gain attention and engagement from the target group.

Content marketing texts

Content marketing is more than just a trend. It’s about standing out from the crowd, feeding readers with stories, and building a rapport, thereby gaining customers and ultimately boosting revenues. Presenting good content in an attractive package is already half the battle. Our copywriters will help you to find and tell your story.

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Corporate design

Corporate design refers to a business or hotel’s overall, uniform appearance. Our designers create a complete concept that reflects your business’s identity and develops your visual brand. By working to a consistent graphic concept in print and online, we’ll make you unmistakeable.

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Cooperation groups

Together with renowned consulting firm Kohl & Partner, Brandnamic is responsible for the management and administration of two cooperation groups: Belvita Leading Wellnesshotels Südtirol, and Familienhotels Südtirol.

Corporate language

Corporate language refers to a business or hotel’s individual, characteristic linguistic style and use of language. Our team will be happy to create an individual language concept or corporate language for you.

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Customer Care Management

The “Customer Care Management” bonus system developed by Brandnamic is a useful tool for boosting guest loyalty. Your hotel management program sends information about the services used by your guests to the system, which converts this into loyalty points.

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E
Editorial plan

In an editorial plan (e.g. for social media platforms), all information about content marketing is gathered in one place and pooled together. The requirements from the content strategy can be made accessible to the entire team in a clear way and structured according to channels and the most important events.

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eHotelier

The eHotelier supports users in sending professional e-mail correspondence.

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E-mail marketing

E-mail marketing is a form of online marketing. The target audience receives information by e-mail. The advantage: It’s cost-effective, easy to implement, and has little wastage. The requirement: a well-tended address database and interesting content.

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Enquiry management

The Brandnamic enquiry management (which can be incorporated directly into your website as a widget) transfers enquiries directly into your hotel management program. Laboriously entering data by hand is no longer necessary, input errors no longer occur. An efficient and elegant solution.

F
Familienhotels Südtirol

Familienhotels Südtirol is a cooperation group of 25 South Tyrolean hotels that specialise in hosting families. Group management by Brandnamic and Kohl & Partner.

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G
GDPR

The General Data Protection Regulation (GDPR for short) regulates the processing of personal data by private and public institutions and organisations throughout the EU. Its goal: to protect data and maintain the free movement of data within the EU. The Zerberus online tool lets you correctly and transparently obtain the required consent from your guests for data processing.

Graphic design

Graphic design includes all the graphic elements that form your business’s corporate identity: logo, colours, design of print materials, web design, goodies, and much more. All the independent parts fit together like well-oiled cogs and make a significant contribution to your brand.

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Guest correspondence

From offers to follow-up e-mails, from chat messages to phone calls: Guest correspondence has many facets. Brandnamic knows them all and creates a tailor-made portfolio to enable you to correspond efficiently with your guests.

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Guest journey

The guest journey means all contact points that a guest has with a hotel from the search and inspiration phase to booking and their stay, right through to the post-travel phase. Our consultants will be happy to support you in developing your guest journey.

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H
Holiday calendar

The Brandnamic holiday calendar offers a compact overview of the holiday periods in Italy, Germany, Austria, and Switzerland, as well as other European countries. Ideal for fine-tuning your offer and advertising plan.

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Hotel coaching

Repositioning your business, organising HR processes more efficiently, or developing innovative strategies – we provide you with advice in all those areas as part of hotel coaching.

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I
Image film

An image film is a short film that presents a business, product, or hotel. We create all kinds of videos for marketing purposes, tailor-made for you. You can find more information here.

Influencer marketing

Influencers are people that regularly publish content they’ve created on social platforms such as Instagram or Facebook and interact with their followers. These content creators usually specialise in specific fields. Especially popular: travel, fashion, food, and beauty.

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Instagram

Instagram is a social network that was created in 2010 and focuses on sharing photo and video content. We support you in setting up, maintaining, and developing your Instagram account. To achieve this, we offer you:

J
Job landing page

A job landing page is a website that an interested user is taken to via a search engine or ad. The page has a strictly defined purpose: to impress potential candidates with the employer and inspire them to apply. For example: Brandnamic jobs

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K
Korrespondenzmanager

The Korrespondenzmanager enables you to send professional e-mails and sophisticated guest correspondence that is perfectly adapted to your corporate design and language.

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L
Landing page

A landing page is a small, compact website that users are taken to via a search engine or ad. Its aim is to inspire users to take a specific action (conversion), e.g. a holiday enquiry, product sales, or lead generation. Our Web team creates landing pages for you that are totally user-friendly and provide top flexibility when advertising what you have to offer.

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Leadership coaching

In the Brandnamic Masterclass on the subject of leadership run by the Brandnamic Academy, managers-to-be learn how to master their new role. Focus areas: communication, leadership style, team building, conflict management.

Linkedin

Linkedin is a social network that focuses on cultivating business contacts and exchanging professional, expert knowledge.

Logo

Businesses, products, and football clubs are represented by a symbol, their very own logo. A logo is a distinguishing feature and can develop into a seal of quality. This makes it all the more important for it to have high recognition value. We design distinctive logos to represent your hotel or business.

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M
Marketing automation

Marketing automation is a technology that helps to manage marketing processes and campaigns across various channels.

Marketing cloud

A marketing cloud analyses, automates, and coordinates your marketing measures with guests and customers across various channels in one tool. To achieve this, all guest and customer data is stored in a central database and individually adapted messages are sent to the right recipients via the right channels at the right time.

Masterclass

The Brandnamic Academy offers Brandnamic Masterclasses for knowledge-hungry learners. These intensive courses on topics to do with marketing, leadership skills, or human resources are held in small groups either online or in attendance on the campus.

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Meta Ads

Well-positioned Meta ads (ads on the Google search engine) produce measurably more enquiries and bookings. The experts on our Advertising team will create a tailor-made plan for your success.

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N
Naming

Naming is the complex creative process during which a name is developed for a business, product, or service. The experts in the Copywriting team are responsible for namings à la Brandnamic.

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New construction

A comprehensive marketing concept begins before the foundation stone is laid. Experience has shown how important it is to involve our competent hotel consultants as early as the idea and conception stage.

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Newsletter

Newsletters are e-mails that are regularly sent to everyone who wishes to be kept informed of a business’s latest news. The condition: having explicit consent to these being sent.

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O
Onboarding

Onboarding is a defined process which helps to integrate each new employee into the business as smoothly as possible.

Online marketing

All marketing activities that are carried out on the internet or social platforms to position a business, offer, or brand on the digital market are grouped under the term online marketing. These include: search engine marketing, e-mail and newsletter marketing, social media marketing, etc.

Out-of-home advertising (OOH)

OOH stands for out of home and refers to advertising measures in public spaces (e.g. bus stops, billboards, etc.). Whether they’re digital or analogue, when displayed in the right places, out-of-home campaigns are unbeatable when it comes to reach and acceptance. Our pros take care of your public image.

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P
Partner

Brandnamic is both a competent sales and interface partner. Together with Yanovis, our experts implement software solutions that simplify your work processes. With our internal sales team and profound market knowledge, we’re constantly expanding our portfolio of useful tools. By hoteliers for hoteliers.

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Photo shoots

Professional photo and video shoots literally show your business in the best light.

Pinterest

On Pinterest, users collect graphics, videos, and ideas of all kinds, which are linked on online pinboards on the platform. The aim is to exchange ideas on interests and hobbies and find inspiration with the help of the visual search engine.

Positioning concept

You can only find your way if you know where you’re going. Asking why is therefore essential for a business’s success. When developing a positioning concept, we ask ourselves this question together, conduct various business and market analyses, and use these to define the ideal positioning for you and concrete goals that lay the groundwork for all marketing measures.

Programmatic ads

Programmatic ads mean purchasing and optimising automated digital campaigns. Here, it’s not a case of people negotiating with each other, but rather of people negotiating with artificial intelligence, increasing transparency and efficiency for both parties.

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Promo codes

Promo codes are an attractive tool from the marketing mix to push specifically targeted offers on- and offline. With a smart voucher tool like the Voucher App, part of the Brandnamic Hotel Apps, you can manage the use of promo codes simply and efficiently.

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R
Radio advertising

They can stop looking or click away, but there’s one thing very few people are able to do: stop listening. That’s the reason why radio advertising and digital audio campaigns are so successful – as long as your ad is sent to the right station or platform (e.g. Spotify, RMI, etc.). Our experts paint pictures in listeners’ mind with their words and make sure your ads get heard.

Recruiting

Recruiting means the entire process during which a business searches for and finds suitable candidates for job vacancies. This includes creating requirement profiles, job adverts, reviewing applicants, selecting candidates, conducting interviews, and preparing and negotiating offers, as well as onboarding the new employee.

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Reels

Reels are short videos that users share with followers on Instagram. The combination of video, audio, music sequences, and numerous filters let you work creatively and with an entertainment factor.

S
Script

A script is the text on which films, image videos, trailers, product explanations, and much more are based. We not only write the script, but also support you before, during, and after the entire production of the video.

Segmentation

Putting address lists in newsletter marketing into groups and segmenting them means you can send targeted information to those readers for whom the newsletter content offers real added value. The result: The number of cancellations goes down and rebound rates are reduced.

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SEO

Search engine optimisation of texts ensures a better ranking on search engine results pages.

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Slogan

A slogan is a striking advertising catchphrase. It should convey a message in a short, compact form that people directly associate with the brand. We can create a unique slogan for your hotel or business.

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Social Media Wall

A social media wall is the section of a website that (optionally in real time) shows social media posts (Instagram, Facebook, Linkedin, Tiktok, etc.) from a selected profile. The displayed posts are chosen according to defined hashtags. This creates a “best of” format for users, which attractively mixes topics and different types of posts.

Spotify Ads

As part of an audio marketing concept, Spotify ads are an interesting option to reach and impress listeners with a creative message.

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Star rating

Deciding whether or not to pursue a star rating is an essential question for your business. On the one hand, stars help guests orientate themselves, but on the other hand also have associated costs and represent an obligation to guests and the applicable rules. The consultants at Brandnamic will be happy to support you in making this important decision.

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Südtirol Reise

On the online platform Südtirol Reise – made by Brandnamic – guests find the right accommodation for them in South Tyrol, from holiday apartments to luxury hotels, while businesses find an attractive way of reaching guests.

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Support

Supporting you with expertise and dedication is one of our strengths. Contact us and we’ll be happy to help you.

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Sustainability

Sustainable action means using finite resources responsibly with the aim of ensuring that the needs of future generations can also be met. In its first sustainability report, Brandnamic takes on this responsibility and sets measures to enable it to act in an environmentally, economically, and socially sustainable manner.

T
Target group

In marketing, target group means the market participants who are interested in a service or product and who are addressed in a targeted manner through advertising measures. All members of a target group need to demonstrate certain, pre-defined characteristics. This means that wastage can be avoided in communications.

Tiktok

Tiktok is an app created in China in 2016 on which users share short, home-made videos. The 15- to 22-year-old target group in particular creates and shares funny video content. Businesses that wish to use Tiktok as a communication channel should adapt their message to the rules of the platform.

Trade fairs

We regularly attend the following trade fairs: ITB Berlin,Internorga Hamburg, Hotel Bolzano, and “Alles für den Gast” in Salzburg. Would you like tickets? We’ll be happy to send you trade fair tickets upon request.

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Training

In the Brandnamic Academy, you’ll find a wide range of attractive training options from attendance-based courses on the campus to webinars and even individual training for your business.

Translations

Our Copywriting team puts your thoughts into words. And does so in all the languages that you wish to communicate in. English, German, Italian, French, Spanish, Russian, Swedish, Finnish, Czech … Simply send us an enquiry and we’ll provide you with a professional translation.

U
USP

USP stands for unique selling point, the thing that makes your service or product stand out from competitors on the market. A sound marketing strategy builds on a business’s USP. Are you looking for your USP? Our Consulting team will support you.

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UX

In the tech world, the letters UX stand for user experience. When creating a website, for example, the thoughts and feelings of a user are considered just as carefully as the requirements for and interaction with the product.

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V
Video and photo concept

What should your photo or video show? What messages should it convey? Which colours, style, and location are preferred? All that and much more needs to be defined in advance to create successful photos and videos. Our team develops video and photo concepts for your big appearance.

Voucher App

The Voucher App, part of the Brandnamic Hotel Apps, helps you with voucher marketing. It impresses with its ease of use for guests and reception staff, its attractive graphic design, and extraordinary functionality.

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Vouchers

Vouchers are a way to generate immediate revenues, offer guests added value, and boost their loyalty to your business. A professional voucher tool supports the reception team and guests alike. Take a look at the Voucher App, the voucher sales app in the Brandnamic Hotel Apps.

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W
Web design

Having a harmonious and user-friendly design is paramount for a website. Our web designers understand the requirements of the worldwide web and make technical gadgets look good with skilful graphic design. Our web designs combine usability and attractiveness. The result is a stylish end product – the ideal platform for high conversion rates.

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Whatsapp

Whatsapp is an online service that enables its users to send messages through the app. Founded in 2009, Whatsapp has been part of Meta since 2014. The Korrespondenzmanager also features a Whatsapp function.

Widgets

Like an app, a widget is an interactive mini application used on smartphones, tablets, or PCs. Weather reports, clocks, or booking systems are incorporated into a website as a widget to keep the website performing as efficiently and quickly as possible.

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Y
yourskill.guide

To enable you to offer your employees efficient professional development and training, Brandnamic has created an innovative e-learning platform, yourskill.guide. In short, practical, detailed units, employees learn the essentials and gain in-depth knowledge about all tourism-related topics in a multimedia approach.