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The guest agent that turns chats into direct bookings

Kosmo increases your hotel's direct room sales by providing instant responses 24/7. AI acts as a chat system on the website, WhatsApp, and phone, understanding your guests’ needs. The reception team is freed from repetitive tasks, while the agent converts enquiries into bookings in the user’s native language.

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The guest agent that turns chats into direct bookings
The guest agent that turns chats into direct bookings
AI Kosmo for hotels | Increases direct bookings
24/7 availability in several languages

Your guests will receive an immediate response in their native language so they are able to book directly even outside of opening hours.

AI Kosmo for hotels | Increases direct bookings
Total omnichannel approach

Kosmo integrates your website, WhatsApp, and phone calls, connecting directly to your booking engine to display real prices and availability.

AI Kosmo for hotels | Increases direct bookings
The guest agent that sells

Kosmo's AI autonomously handles up to 98% of requests and guides users through the booking process, leaving you more time to dedicate to welcoming guests to your hospitality business.

The benefits for you and your guests

What Chat App can do
  • Intelligent 24/7 communication, based on understanding guest needs
  • Automatic filtering of requests and constant push towards direct bookings to eliminate OTAs
  • WhatsApp Business integration to communicate via the world's most used messaging app
  • Standalone voice assistant: Kosmo answers the phone, resolves frequent queries, and checks availability in real time.
  • Seamless chat interaction: guests can book without leaving the site, eliminating the need for emails and waiting on the phone.
  • Barrier-free global support: Kosmo speaks every language, allowing your guests to book as naturally as they would in their own language.
Your benefits
  • Full control and real-time data via the Kosmo cloud
  • Instant responses to maximise ROI
  • Smart reception automation
  • Direct sales via WhatsApp, the websit,e and the switchboard
  • Adaptive AI with customised training
Interfaces
Interfaces
Touchpoints

Omnichannel synchronisation with your hotel’s software

Kosmo integrates seamlessly with your hotel’s complete software ecosystem, providing a constant flow of data. Its intelligent interfaces make sure that direct bookings and availability are managed in a targeted and efficient manner. The native integration with your booking engine and existing management systems ensures automated processes, eliminating manual errors, creating a seamless experience for both your staff and guests.

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The all-in-one solution that takes your success to the next level

Software applications with highly automated functions and customisable correspondence: Brandnamic Hospitality Apps offer the unique guarantee of being present at every digital touchpoint of the guest journey, from initial contact to repeat bookings. Step by step. With well-designed applications for every single moment of the journey. Each application fulfils a clearly defined task. At the right time, at the right touchpoint.

From pre-stay to post-stay, Kosmo acts as an incredibly efficient salesperson: providing immediate availability, answering questions before confirmation, and automating upselling. A targeted solution to disintermediate traffic and automatically and consistently increase your hotel's direct revenue.

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300+
Hotels that have chosen Kosmo

All hotels see an increase in direct bookings and significant time savings. Thanks to intelligent profiling and secure data management, visitors are turned into loyal guests. With Kosmo’s guest agent, reception efficiency and disintermediation from OTAs become the key to boosting your revenue.

9 out of 10

guests feel more supported thanks to Kosmo's presence

With up to 100% management autonomy, Kosmo handles every request without the need for human intervention. Guests receive constant, personalised attention at every stage, while the hotel benefits from a system that resolves queries and closes bookings completely independently. This proactive support ensures maximum guest satisfaction and complete operational freedom for your staff.

The guest agent that sells for you – 24 hours a day, 7 days a week

Today, guests expect instant responses: even a delay of just a few minutes can mean losing a direct booking to an OTA. Maintaining a constant presence would entail unsustainable staffing costs, but with Kosmo, your hotel can sell even in the middle of night. AI doesn’t just respond; it analyses the user’s intent and guides them through the booking process, ensuring you have full coverage.

Chart showing 53 percent of questions answered automatically with rising green line

FAQ

You can find the most frequently asked questions and their answers here. If your issue isn't listed, contact us and we'll be happy to help.

Do I need a dedicated number for WhatsApp?

Yes, the number must be active for verification via SMS or phone call. It can be a mobile number or a business landline: Kosmo’s guest agent will turn it into your most powerful direct sales channel.

How is the AI trained?

We take care of everything. We configure the guest agent by analyzing your website content and your internal processes. We'll send you a set of information for final approval, and once live, the AI ​​will continue to evolve autonomously, thanks in part to your input within the dedicated cloud. You can monitor performance and update content in real time via our customized cloud.

Why does my hotel need a guest agent on its website?

Because a user who doesn't receive a response within 60 seconds books on other platforms. Kosmo eliminates waiting times, resolves questions, and guides guests to direct booking 24/7. It's not just an information bot, but a tireless salesperson who increases conversion rates by relieving the reception of repetitive tasks.

Why is Kosmo the best on the market?

Unlike generic chatbots, Kosmo is a vertical conversational AI designed specifically for the hospitality industry. It integrates natively with all booking engines, supports every language, and handles up to 100% of enquiries via the web, WhatsApp and telephone independently, providing an excellent guest experience and a measurable ROI.

Together, we are unbeatable:
Brandnamic Hospitality Apps

Digital support has become indispensable in meeting the daily challenges of the hospitality industry. Our hospitality applications, or Apps for short, simplify everyday hotel operations, directly in the browser or in existing systems. Everything is bundled and clearly arranged for everyday hotel operations – and for the guest experience.

Inspire me!

Insights – Interesting insights and lots of news

What we tackle helps you get ahead. In our Insights section, we share experiences, insights, and perspectives from the fields of software, marketing, and consulting. This way, you can always stay up to date with the latest news from the hospitality industry.

Brandnamic Hospitality Apps

More success for your hotel. Systematically. With the right hotel software. Hospitality Apps bundle all the relevant tools for data-driven marketing and sales, seamless communication with your guests, efficient data management, tailor-made upselling opportunities, and optimally networked in-house services. 

Inspire me!
Brandnamic Hospitality Apps
Brandnamic Hospitality Apps
Our portfolio from A to Z
A
Advertising

The world of advertising is colourful, multimedia, and takes place across multiple channels. Whether it’s online or offline, with a carefully devised marketing plan by the experts in our Advertising team, your message will reach your target group without wastage.

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B
Belvita Leading Wellnesshotels Südtirol

The leading wellness hotels in the Belvita Leading Wellnesshotels Südtirol cooperation group are found in the most beautiful locations throughout South Tyrol. Each member hotel is unique, and yet they all have one thing in common: They offer their guests exclusive wellness in South Tyrol. Cooperation management by Brandnamic and Kohl & Partner.

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Bing

Bing (or Microsoft Bing, to be more precise) is an internet search engine.

Brand Building

The goal of all marketing campaigns is to turn a business, product, or service into a brand (branding).

C
Campaign management

Our experts create the perfect mix of marketing instruments as part of a marketing plan. Your business’s presence is created using innovative marketing measures and strategic campaigns – on- and offline. You receive support from plan development to implementation of the measures and regular success monitoring. 360° marketing made by Brandnamic.

Claim

A claim is the advertising slogan of a hotel or business. It is a sentence or phrase that is firmly associated with the brand name and sums up the strategic core concept of a brand. “Campaign claims” can also be created for the duration of a time-limited advertising campaign.

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Communication

Communication is the exchange of information between senders and receivers. Businesses generally communicate externally (with guests and customers, media, suppliers, partners, investors, public institutions) and internally (with employees). Communication has a significant impact on the reputation and brand image of a business.

Communication concept

A communication concept lays the groundwork for a consistent, convincing corporate identity in a business’s texts and images, as well as being a guideline for all communication methods – online and offline. Our team works with you to find ideas, develops creative concepts, and plans individual measures. The intelligent timing of publication in target-group-specific media as well as professional design and emotional texts are what make your communication a success.

Content creation

Content creation consists of three steps: finding a topic – deciding how and in what format the topic will be presented for the target audience (text, picture, video, or a combination of the three options) – publishing the content on a selected channel. The goal: to gain attention and engagement from the target group.

Content marketing texts

Content marketing is more than just a trend. It’s about standing out from the crowd, feeding readers with stories, and building a rapport, thereby gaining customers and ultimately boosting revenues. Presenting good content in an attractive package is already half the battle. Our copywriters will help you to find and tell your story.

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Corporate design

Corporate design refers to a business or hotel’s overall, uniform appearance. Our designers create a complete concept that reflects your business’s identity and develops your visual brand. By working to a consistent graphic concept in print and online, we’ll make you unmistakeable.

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Cooperation groups

Together with renowned consulting firm Kohl & Partner, Brandnamic is responsible for the management and administration of two cooperation groups: Belvita Leading Wellnesshotels Südtirol, and Familienhotels Südtirol.

Corporate language

Corporate language refers to a business or hotel’s individual, characteristic linguistic style and use of language. Our team will be happy to create an individual language concept or corporate language for you.

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Customer Care Management

The “Customer Care Management” bonus system developed by Brandnamic is a useful tool for boosting guest loyalty. Your hotel management program sends information about the services used by your guests to the system, which converts this into loyalty points.

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E
Editorial plan

In an editorial plan (e.g. for social media platforms), all information about content marketing is gathered in one place and pooled together. The requirements from the content strategy can be made accessible to the entire team in a clear way and structured according to channels and the most important events.

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eHotelier

The eHotelier supports users in sending professional e-mail correspondence.

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E-mail marketing

E-mail marketing is a form of online marketing. The target audience receives information by e-mail. The advantage: It’s cost-effective, easy to implement, and has little wastage. The requirement: a well-tended address database and interesting content.

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Enquiry management

The Brandnamic enquiry management (which can be incorporated directly into your website as a widget) transfers enquiries directly into your hotel management program. Laboriously entering data by hand is no longer necessary, input errors no longer occur. An efficient and elegant solution.

F
Familienhotels Südtirol

Familienhotels Südtirol is a cooperation group of 25 South Tyrolean hotels that specialise in hosting families. Group management by Brandnamic and Kohl & Partner.

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G
GDPR

The General Data Protection Regulation (GDPR for short) regulates the processing of personal data by private and public institutions and organisations throughout the EU. Its goal: to protect data and maintain the free movement of data within the EU. The Zerberus online tool lets you correctly and transparently obtain the required consent from your guests for data processing.

Graphic design

Graphic design includes all the graphic elements that form your business’s corporate identity: logo, colours, design of print materials, web design, goodies, and much more. All the independent parts fit together like well-oiled cogs and make a significant contribution to your brand.

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Guest correspondence

From offers to follow-up e-mails, from chat messages to phone calls: Guest correspondence has many facets. Brandnamic knows them all and creates a tailor-made portfolio to enable you to correspond efficiently with your guests.

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Guest journey

The guest journey means all contact points that a guest has with a hotel from the search and inspiration phase to booking and their stay, right through to the post-travel phase. Our consultants will be happy to support you in developing your guest journey.

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H
Holiday calendar

The Brandnamic holiday calendar offers a compact overview of the holiday periods in Italy, Germany, Austria, and Switzerland, as well as other European countries. Ideal for fine-tuning your offer and advertising plan.

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Hotel coaching

Repositioning your business, organising HR processes more efficiently, or developing innovative strategies – we provide you with advice in all those areas as part of hotel coaching.

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I
Image film

An image film is a short film that presents a business, product, or hotel. We create all kinds of videos for marketing purposes, tailor-made for you. You can find more information here.

Influencer marketing

Influencers are people that regularly publish content they’ve created on social platforms such as Instagram or Facebook and interact with their followers. These content creators usually specialise in specific fields. Especially popular: travel, fashion, food, and beauty.

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Instagram

Instagram is a social network that was created in 2010 and focuses on sharing photo and video content. We support you in setting up, maintaining, and developing your Instagram account. To achieve this, we offer you:

J
Job landing page

A job landing page is a website that an interested user is taken to via a search engine or ad. The page has a strictly defined purpose: to impress potential candidates with the employer and inspire them to apply. For example: Brandnamic jobs

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K
Korrespondenzmanager

The Korrespondenzmanager enables you to send professional e-mails and sophisticated guest correspondence that is perfectly adapted to your corporate design and language.

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L
Landing page

A landing page is a small, compact website that users are taken to via a search engine or ad. Its aim is to inspire users to take a specific action (conversion), e.g. a holiday enquiry, product sales, or lead generation. Our Web team creates landing pages for you that are totally user-friendly and provide top flexibility when advertising what you have to offer.

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Leadership coaching

In the Brandnamic Masterclass on the subject of leadership run by the Brandnamic Academy, managers-to-be learn how to master their new role. Focus areas: communication, leadership style, team building, conflict management.

Linkedin

Linkedin is a social network that focuses on cultivating business contacts and exchanging professional, expert knowledge.

Logo

Businesses, products, and football clubs are represented by a symbol, their very own logo. A logo is a distinguishing feature and can develop into a seal of quality. This makes it all the more important for it to have high recognition value. We design distinctive logos to represent your hotel or business.

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M
Marketing automation

Marketing automation is a technology that helps to manage marketing processes and campaigns across various channels.

Marketing cloud

A marketing cloud analyses, automates, and coordinates your marketing measures with guests and customers across various channels in one tool. To achieve this, all guest and customer data is stored in a central database and individually adapted messages are sent to the right recipients via the right channels at the right time.

Masterclass

The Brandnamic Academy offers Brandnamic Masterclasses for knowledge-hungry learners. These intensive courses on topics to do with marketing, leadership skills, or human resources are held in small groups either online or in attendance on the campus.

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Meta Ads

Well-positioned Meta ads (ads on the Google search engine) produce measurably more enquiries and bookings. The experts on our Advertising team will create a tailor-made plan for your success.

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N
Naming

Naming is the complex creative process during which a name is developed for a business, product, or service. The experts in the Copywriting team are responsible for namings à la Brandnamic.

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New construction

A comprehensive marketing concept begins before the foundation stone is laid. Experience has shown how important it is to involve our competent hotel consultants as early as the idea and conception stage.

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Newsletter

Newsletters are e-mails that are regularly sent to everyone who wishes to be kept informed of a business’s latest news. The condition: having explicit consent to these being sent.

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O
Onboarding

Onboarding is a defined process which helps to integrate each new employee into the business as smoothly as possible.

Online marketing

All marketing activities that are carried out on the internet or social platforms to position a business, offer, or brand on the digital market are grouped under the term online marketing. These include: search engine marketing, e-mail and newsletter marketing, social media marketing, etc.

Out-of-home advertising (OOH)

OOH stands for out of home and refers to advertising measures in public spaces (e.g. bus stops, billboards, etc.). Whether they’re digital or analogue, when displayed in the right places, out-of-home campaigns are unbeatable when it comes to reach and acceptance. Our pros take care of your public image.

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P
Partner

Brandnamic is both a competent sales and interface partner. Together with Yanovis, our experts implement software solutions that simplify your work processes. With our internal sales team and profound market knowledge, we’re constantly expanding our portfolio of useful tools. By hoteliers for hoteliers.

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Photo shoots

Professional photo and video shoots literally show your business in the best light.

Pinterest

On Pinterest, users collect graphics, videos, and ideas of all kinds, which are linked on online pinboards on the platform. The aim is to exchange ideas on interests and hobbies and find inspiration with the help of the visual search engine.

Positioning concept

You can only find your way if you know where you’re going. Asking why is therefore essential for a business’s success. When developing a positioning concept, we ask ourselves this question together, conduct various business and market analyses, and use these to define the ideal positioning for you and concrete goals that lay the groundwork for all marketing measures.

Programmatic ads

Programmatic ads mean purchasing and optimising automated digital campaigns. Here, it’s not a case of people negotiating with each other, but rather of people negotiating with artificial intelligence, increasing transparency and efficiency for both parties.

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Promo codes

Promo codes are an attractive tool from the marketing mix to push specifically targeted offers on- and offline. With a smart voucher tool like the Voucher App, part of the Brandnamic Hotel Apps, you can manage the use of promo codes simply and efficiently.

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R
Radio advertising

They can stop looking or click away, but there’s one thing very few people are able to do: stop listening. That’s the reason why radio advertising and digital audio campaigns are so successful – as long as your ad is sent to the right station or platform (e.g. Spotify, RMI, etc.). Our experts paint pictures in listeners’ mind with their words and make sure your ads get heard.

Recruiting

Recruiting means the entire process during which a business searches for and finds suitable candidates for job vacancies. This includes creating requirement profiles, job adverts, reviewing applicants, selecting candidates, conducting interviews, and preparing and negotiating offers, as well as onboarding the new employee.

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Reels

Reels are short videos that users share with followers on Instagram. The combination of video, audio, music sequences, and numerous filters let you work creatively and with an entertainment factor.

S
Script

A script is the text on which films, image videos, trailers, product explanations, and much more are based. We not only write the script, but also support you before, during, and after the entire production of the video.

Segmentation

Putting address lists in newsletter marketing into groups and segmenting them means you can send targeted information to those readers for whom the newsletter content offers real added value. The result: The number of cancellations goes down and rebound rates are reduced.

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SEO

Search engine optimisation of texts ensures a better ranking on search engine results pages.

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Slogan

A slogan is a striking advertising catchphrase. It should convey a message in a short, compact form that people directly associate with the brand. We can create a unique slogan for your hotel or business.

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Social Media Wall

A social media wall is the section of a website that (optionally in real time) shows social media posts (Instagram, Facebook, Linkedin, Tiktok, etc.) from a selected profile. The displayed posts are chosen according to defined hashtags. This creates a “best of” format for users, which attractively mixes topics and different types of posts.

Spotify Ads

As part of an audio marketing concept, Spotify ads are an interesting option to reach and impress listeners with a creative message.

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Star rating

Deciding whether or not to pursue a star rating is an essential question for your business. On the one hand, stars help guests orientate themselves, but on the other hand also have associated costs and represent an obligation to guests and the applicable rules. The consultants at Brandnamic will be happy to support you in making this important decision.

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Südtirol Reise

On the online platform Südtirol Reise – made by Brandnamic – guests find the right accommodation for them in South Tyrol, from holiday apartments to luxury hotels, while businesses find an attractive way of reaching guests.

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Support

Supporting you with expertise and dedication is one of our strengths. Contact us and we’ll be happy to help you.

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Sustainability

Sustainable action means using finite resources responsibly with the aim of ensuring that the needs of future generations can also be met. In its first sustainability report, Brandnamic takes on this responsibility and sets measures to enable it to act in an environmentally, economically, and socially sustainable manner.

T
Target group

In marketing, target group means the market participants who are interested in a service or product and who are addressed in a targeted manner through advertising measures. All members of a target group need to demonstrate certain, pre-defined characteristics. This means that wastage can be avoided in communications.

Tiktok

Tiktok is an app created in China in 2016 on which users share short, home-made videos. The 15- to 22-year-old target group in particular creates and shares funny video content. Businesses that wish to use Tiktok as a communication channel should adapt their message to the rules of the platform.

Trade fairs

We regularly attend the following trade fairs: ITB Berlin,Internorga Hamburg, Hotel Bolzano, and “Alles für den Gast” in Salzburg. Would you like tickets? We’ll be happy to send you trade fair tickets upon request.

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Training

In the Brandnamic Academy, you’ll find a wide range of attractive training options from attendance-based courses on the campus to webinars and even individual training for your business.

Translations

Our Copywriting team puts your thoughts into words. And does so in all the languages that you wish to communicate in. English, German, Italian, French, Spanish, Russian, Swedish, Finnish, Czech … Simply send us an enquiry and we’ll provide you with a professional translation.

U
USP

USP stands for unique selling point, the thing that makes your service or product stand out from competitors on the market. A sound marketing strategy builds on a business’s USP. Are you looking for your USP? Our Consulting team will support you.

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UX

In the tech world, the letters UX stand for user experience. When creating a website, for example, the thoughts and feelings of a user are considered just as carefully as the requirements for and interaction with the product.

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V
Video and photo concept

What should your photo or video show? What messages should it convey? Which colours, style, and location are preferred? All that and much more needs to be defined in advance to create successful photos and videos. Our team develops video and photo concepts for your big appearance.

Voucher App

The Voucher App, part of the Brandnamic Hotel Apps, helps you with voucher marketing. It impresses with its ease of use for guests and reception staff, its attractive graphic design, and extraordinary functionality.

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Vouchers

Vouchers are a way to generate immediate revenues, offer guests added value, and boost their loyalty to your business. A professional voucher tool supports the reception team and guests alike. Take a look at the Voucher App, the voucher sales app in the Brandnamic Hotel Apps.

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W
Web design

Having a harmonious and user-friendly design is paramount for a website. Our web designers understand the requirements of the worldwide web and make technical gadgets look good with skilful graphic design. Our web designs combine usability and attractiveness. The result is a stylish end product – the ideal platform for high conversion rates.

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Whatsapp

Whatsapp is an online service that enables its users to send messages through the app. Founded in 2009, Whatsapp has been part of Meta since 2014. The Korrespondenzmanager also features a Whatsapp function.

Widgets

Like an app, a widget is an interactive mini application used on smartphones, tablets, or PCs. Weather reports, clocks, or booking systems are incorporated into a website as a widget to keep the website performing as efficiently and quickly as possible.

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Y
yourskill.guide

To enable you to offer your employees efficient professional development and training, Brandnamic has created an innovative e-learning platform, yourskill.guide. In short, practical, detailed units, employees learn the essentials and gain in-depth knowledge about all tourism-related topics in a multimedia approach.